KIEE - The Transactions of the Korean Institute of Electrical Engineers

1

Kenneth, Cukier. Commentary: How AI Shapes Consumer Experiences and Expectations: Journal of Marketing, vol. 85, no. 1, pp. 152-155. December 2020.

2

Jrme, De, la, Croix, de, Castries. Using artificial intelligence to enhance personalization of customer relationship management in the contact center space: Afiniti's technology case study. Massachusetts Institute of Technology, Sloan School of Management, 2018.

3

Nicolescu, Tudorache. “Human-Computer Interaction in Customer Service: The Experience with AI ChatbotsA Systematic Literature Review,” Electronics, vol. 11, no. 10, 1579, May 2022.

4

Anirban, Adak., Biswajeet, Pradhan., Nagesh, Shukla. Sentiment Analysis of Customer Reviews of Food Delivery Services Using Deep Learning and Explainable Artificial Intelligence: Systematic Review. Foods, vol. 11, no. 10, 1500, May 2022.

5

Anirban, Adak., Biswajeet, Pradhan., Nagesh, Shukla., Abdullah, Al-Amri. “Unboxing Deep Learning Model of Food Delivery Service Reviews Using Explainable Artificial Intelligence (XAI) Technique,” Foods, vol. 11, no. 14, 2019, July 2022.

6

Rietsche, Frei, Stoeckli, Sllner, “Not All Reviews Are Equal - A Literature Review on Online Review Helpfulness,” Proceedings of the 27th European Conference on Information Systems (ECIS), 2019.

7

H.G. Lee, and H. Gwak, “A Study on the Factors Influencing the Effectiveness of Online Consumer Reviews and Informatization Policy,” Korea Intelligence Society Agency, vol. 20, no. 3, pp. 3-17, 2013.

8

K.Saleh, The Importance Of Online Customer Reviews, Retrieved from: ‘www.invespcro.com/blog’ [Online Resources]

9

K. Zhao., A. C. Stylianou, and Y. Zheng, “Sources and impacts of social influence from online anonymous user reviews,” Information & Management, vol. 55, no. 11, pp. 16-30, 2018.

10

Y. Liu, “Word of mouth for movies: Its dynamics and impact on box office revenue,” Journal of marketing, vol. 7, no. 3, pp. 74-89, July 2006.

11

W. Duan, B. Gu, and A. B. Whinston, “The dynamics of online word-of-mouth and product sales - An empirical investigation of the movie industry,” Journal of retailing, vol. 84, no. 2, pp. 233-242, 2008.

12

F. Zhu, andX. Zhang, “Impact of online consumer reviews on sales: The moderating role of product and consumer characteristics,” Journal of marketing, vol. 74, no. 2, pp. 133-148, March 2010.

13

W. Chu, and M. Roh, “Exploring the Role of Preference Heterogeneity and Causal Attribution in Online Rating Dynamics,” Asia Marketing Journal, vol. 15, no. 4, pp. 61-101, 2014.

14

J. Kim, and S. J. Lennon, “Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention,” Journal of Research in Interactive Marketing, vol. 7, no. 1, pp. 33-56, 2013.

15

S. M. Mudambi, and D. Schuff, “What makes a helpful online review? A study of customer reviews on Amazon. com,” MIS Quarterly, vol. 34, no. 1, pp. 185-200, March 2010.

16

Z. Jiang, and I. Benbasat, “Virtual product experience: Effects of visual and functional control of products on perceived diagnosticity and flow in electronic shopping,” Journal of Management Information Systems, vol. 21, no. 3, pp. 111147, December 2004.

17

P. A. Pavlou, H. Liang, and Y. Xue, “Understanding and mitigating uncertainty in online exchange relationships: A principal-agent perspective,” MIS Quarterly, vol. 31, no. 1, pp. 105-136, March 2007.

18

P. Indrawati, C.P. Yones, S., and Muthaiyah, “eWOM via the TikTok application and its influence on the purchase intention of something products,” Asia Pacific Management Review, vol. 28, no. 2, pp. 174-184, June 2023.

19

K. Snehan, Streamlit Terms of Use: 2023 Documentation, Retrieved from: ‘docs.streamlit.io’ [Online Resources]

20

B. Federo, T. Silvia, and H. Dirk, “Pre-Training is a Hot Topic: Contextualized Document Embeddings Improve Topic Coherence,” Proceedings of the 59th Annual Meeting of the Association for Computational Linguistics and the 11th International Joint Conference on Natural Language Processing, vol. 2, pp. 759-966, August 2021.

21

X.N. Lam, T. Vu, T.D. Le, and A.D. Duong, “Addressing Cold-Start Problem in Recommendation Systems,” Proceedings of the 2nd International Conference on Ubiquitous Information Management and Communication, Association for Computing Machinery, pp. 208-211, January 2008.

22

P. Qin, & S. Kwon, “A Cross-Country Comparative Study on the Effect of Online Review Search on Purchase Satisfaction of Existing Buyers,” Journal of Information Technology Applications & Management, vol. 27 no. 6, pp. 53-73, December 2020.

23

M. Almaiah, Amin, R. Alfaisal, Said A. Salloum, F. Hajjej, R. Shishakly, A. Lutfi, M. Alrawad, A. Mulhem, T. Alkhdour, and R.Maroof, “Measuring Institutions' Adoption of Artificial Intelligence Applications in Online Learning Environments: Integrating the Innovation Diffusion Theory with Technology Adoption Rate,” Electronics, vol. 11, no. 20, 3291, October 2022.

24

H. Kim, M. Do, S. Choi, and J. Choi, “A Study on the Relationship between Characteristics of AI Recommendation System-based Fashion Subscription Service and Intention to Use,” Journal of Korea Service Management Society, vol. 24, no. 1, pp. 26-54, 2023.

25

H. Lee and J. Kim, “Effects of UTAUT on the Digital Literacy and Acceptance Intention of ChatGPT Users,” The Society of Convergence Knowledge Transactions, vol. 11, no. 2, pp. 33-43, 2023.

26

C. Baek, “A Study on Satisfaction of Artificial Intelligence Speaker Users Using Quality Evaluation Method of Artificial Intelligence Service,” Journal of Korea Service Management Society, vol. 21, no. 5, pp. 157-174, 2020.

27

The 4th Industrial Revolution Commission. Public Survey Results: 2021 AI Utilization Awareness Survey. 2021.

28

S. Song and S. Kang, “A Study on the Service Usability of IoT Smart Devices,” Journal of the Korean Society Design Culture, vol. 25, no. 2, pp. 327-336, March 2022.

29

H.J. Lee, S.Y. Kwon, and D.H. Min, “The Empirical Research on the User Satisfaction of Mobile Grocery Shopping Customer Journey,” Journal of Information Technology Applications and Management, vol. 28, no. 4, pp. 59-78, 2021.

30

Y.G. Park, H.J. Lee, and D.H. Min, “The Effect of Live Broadcast of Fresh Food on Customer's Purchasing Intention,” The Journal of Industrial Distribution & Business, vol. 14, no. 9, pp. 31-39, November, 2023.

31

S. Song, D. Min, and H. Lee, “Analysis of Regulatory Sandbox Usage by IT Companies,” Journal of Information Technology Services, vol. 22, no. 5, pp. 109-124, Oct. 2023.

32

H.E. Lee, J.W. Yoon, Y.H. Park, and H.J. Lee, “Expanding the Universal Lifelong Learning through Digital Education Engagements,” The Society of Convergence Knowledge Transactions, vol. 11, no. 4, pp. 105-111, 2023.

KIEEThe Transactions of
the Korean Institute of Electrical Engineers

The Transactions of the Korean Institute of Electrical Engineers

ISO Journal TitleTrans. Korean. Inst. Elect. Eng.

Journal Search

Journal XML

References

KIEEThe Transactions ofthe Korean Institute of Electrical Engineers